File a Complaint
Office of Consumer Affairs
Our Community Our Kids employs a consumer affairs approach to complaints and concerns. The Office of Consumer Affairs (OCA) helps solve problems, empowers parties to understand their rights, answers questions, and assists with resources. Any consumer/client, Network Provider, DFPS employee, or community stakeholder can lodge a complaint or concern directly with OCOK by filling out the form below.
The requester may submit his or her request by phone.
File A Complaint
We must have certain information to help you, so please complete all required fields. If you do not have all the required information, type the word “unknown” in those fields.
The request for an Office of Consumer Affairs review should include the name, telephone number, and mailing address of the requester, as well as the case number (if available) and date of birth of designated Subject(s) of Query. Requests also may include other pertinent records, if those records should be considered.
Only at the discretion of Our Community Our Kids Chief Operating Officer or designee is new information considered.
Office of Consumer Affairs Review Process
Office of Consumer Affairs FAQ
The Office of Consumer Affairs does not cover the following:
- Child Protective Investigations Complaints – Contact the Texas Department of Family and Protective Service Office of Consumer Relations at 800.720.7777 or OCR@dfps.state.tx.us.
- Residential Child Care Licensing Complaints – Contact the Texas Department of Family and Protective Service Office of Consumer Relations at 800.720.7777 or OCR@dfps.state.tx.us.
- Reports of abuse, neglect, or exploitation. If you have an emergency call 9-1-1. Report suspected abuse or neglect to the DFPS hotline at 1.800.252.5400. Report online at www.txabusehotline.org