Office of Consumer Affairs
Our Community Our Kids employs a consumer affairs approach to complaints and concerns. The Office of Consumer Affairs (OCA) helps solve problems, empowers parties to understand their rights, answers questions, and assists with resources. Any consumer/client, Network Provider, DFPS employee, or community stakeholder can lodge a complaint or concern directly with OCOK by sending an email to firstname.lastname@example.org.
The requester may submit his or her request by:
Office of Consumer Affairs
Our Community Our Kids
7700 AWG Way
Fort Worth, Texas 76140
We must have certain information to help you, so please complete all required fields. If you do not have all the required information, type the word “unknown” in those fields.
The request for an Office of Consumer Affairs review should include the name, telephone number, and mailing address of the requester, as well as the case number (if available) and date of birth of designated victim(s). Requests also may include other pertinent records, if those records should be considered.
Only at the discretion of Our Community Our Kids Chief Operating Officer or designee is new information considered.
Office of Consumer Affairs Review Process:
Upon receiving a request for OCA review, the Office of Consumer Affairs Specialist will obtain and review the documentation from the case, and research and review information with all parties. The OCA Specialist will submit the review and recommended finding to Our Community Our Kids Director of Community Engagement for consideration.
The requestor will be notified in writing of the final disposition of their case.
Office of Consumer Affairs FAQ
Q. What service area does the OCOK Office of Consumer Affairs cover?
A. The case must have some aspect of it occurring in Erath, Hood, Johnson, Palo Pinto, Parker, Somervell, or Tarrant County.
Q. How do I know if my inquiry/complaint was received?
A. The Office of Consumer Affairs will acknowledge receiving your inquiry/complaint via email or postal delivery.
Q. How will I know of the outcome of my complaint?
A. Complainants will be notified in writing of the final findings of their case via email or postal delivery.
Q. What are the hours of operation for the Office of Consumer Affairs?
A. M-F: 8 a.m. – 5 p.m. CST
Q. What matters does the Office of Consumer Affairs not cover?
A. The Office of Consumer Affairs does not cover the following:
- Child Protective Investigations Complaints – Contact the Texas Department of Family and Protective Service Office of Consumer Relations at (800) 720-7777 or OCR@dfps.state.tx.us.
- Residential Child Care Licensing Complaints – Contact the Texas Department of Family and Protective Service Office of Consumer Relations at (800) 720-7777 or OCR@dfps.state.tx.us.
- Reports of abuse, neglect, or exploitation. If you have an emergency call 9-1-1. Report suspected abuse or neglect to the DFPS hotline at 1-800-252-5400. Report online at www.txabusehotline.org